Update 24.1.2020 @13:30
The cloud service issue has been now fixed and both the device and the application should work again. We recommend you to recharge the device as the battery might have been drained faster than usual due to unsuccessful connections to the service.
Update 24.1.2020 @12:10
We have located the cause of the problem and are currently fixing it.
Snowfox service is currently experiencing system wide issues which affect location and phone functionalities. We are investigating the problem and will update the situation on this page.